01
Live dispatch support
Load and job updates, driver handoffs and status changes logged as they happen, so your dispatchers never fall behind.
Trucking & logistics
Freight moves fast. Now your office keeps pace.
SMB Virtual Staffing provides dedicated virtual teams for trucking and logistics companies, working your U.S. business hours. Your team handles dispatch support, check-calls, broker and customer updates, appointments and load paperwork in your systems, so your dispatchers stay caught up instead of catching up.
What we handle
What can a dispatch team handle?
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Check-calls
Scheduled check-calls with drivers, carriers and brokers, with ETAs and issues recorded where your team can see them.
03
Customer & broker updates
Proactive status updates and quick replies to customer and broker emails and messages.
04
Load paperwork & data entry
Rate confirmations, BOLs, PODs and load details entered and filed in your TMS or CRM.
05
Scheduling & appointments
Pickup and delivery appointments booked, confirmed and rebooked when plans change.
06
Daily reporting
A clear end-of-shift report: loads updated, calls made, issues flagged and anything that needs a decision.
Why it works
Coverage your drivers and customers can count on
Dispatch never slows down. A dedicated team working your hours keeps updates, check-calls and paperwork moving, and flags what needs your attention.
- Trained on your TMS, lanes and customers
- Your escalation rules, followed every time
- End-of-shift reports your dispatchers can act on
- Automated check-ins and reports built into every shift
The same dedicated team every shift
People who learn your business and is trained on your systems, not whoever is next in the queue.
A direct line to your team
Message your team directly. No ticket queue, no switchboard, no starting over.
A team lead checking in every hour
Every team member has a team lead checking in with them every hour of every shift.
Close-knit and family-run
A close-knit Filipino team, managed on-site in the Philippines, where people stay and grow.
Questions
Common questions
What does a dispatch virtual team do for a trucking company?
A dedicated dispatch team handles check-calls, load and status updates, broker and customer messages, appointment scheduling and load paperwork in your TMS, live during your business day. Your dispatchers stay on top of every load and get a short daily report of everything handled.
Will the team use our TMS and phone system?
Yes. Your team is trained on your TMS, load board, email and phone tools using documented steps and recorded training, and follows your escalation rules every time.
Who decides when something goes wrong?
You do. We agree on escalation rules up front: what the team handles, what gets logged for your team and what goes straight to a dispatcher or manager.
Do we get the same people every shift?
Yes. You get the same dedicated team every shift, a direct line to them and a team lead checking in with them every hour.
Keep every load caught up.
Tell us how dispatch runs today. We’ll map what a dedicated team could take on and how we’d keep your drivers and customers informed.