01
Insurance Verification
Stop paying someone $15–25 an hour to sit on hold with an insurance company. Our team verifies benefits and eligibility and logs the results where your staff can use them.
Bariatric & healthcare clinics
Fill your productivity gaps
SMB Virtual Staffing helps bariatric, surgical and medical clinics grow beyond their payroll limits. Our dedicated medical virtual teams handle insurance verification, pre-certification calls, patient scheduling, records, fax referrals, patient care calls and lead follow-up, working your clinic’s U.S. business hours, so your patient experience (and your reviews) stay where you want them as you grow.
What can a medical practice outsource?
We work with your practice manager or team coordinator to understand your needs. We document and record the training, train your team and monitor their work. That takes load and stress off your in-house staff.
02
Outbound Calls to Online Form Submissions
Marketing becomes an expense instead of an investment when nobody follows up quickly. We call new web leads fast, book them, and record every attempt.
03
Pre-Certification for Surgery Insurance Calls
Hold times for pre-certification are long. We take those calls so your coordinators can stay with patients.
04
Fax Referrals, Task & Follow-Up Management
Busy practices never want faxes and referrals to pile up. We log, route and follow up on every one until it’s closed.
05
Patient Care Calls to Keep Them on Track
Insurance companies often require a series of appointments before surgery approval. We help your patient coordinator keep patients on schedule.
06
Overall Process Improvement
We do more than fill a seat. We review your workflows and processes and suggest ways to work more efficiently without losing your caring touch.
Bariatric specialists
Why do bariatric practices trust our team?
Bariatric surgery comes with its own payer rules: pre-authorization documentation, medical necessity criteria and a series of required visits before approval. Our team built a dedicated workflow for exactly that, so patients stay on track and your coordinators stay with patients.
- Insurance verification and pre-auth documentation built around bariatric payer requirements
- Proactive patient outreach that keeps required appointments on schedule
- Patient scheduling and record management in your systems
- The same dedicated team every shift, with a team lead checking in every hour
- HIPAA-trained team, and we sign a Business Associate Agreement (BAA) with every practice. How it works
“Seeing an all-star team lose their cheerful family-like demeanor with patients because your business is busting at the seams seems wrong. This is why we launched SMB Virtual Staffing.”Corbin Cook, Founder of SMB Virtual Staffing
Contact us
Contact us to learn more
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