01
Calls & messages
Calls, web chats, texts and form fills answered by a team that knows your services, pricing guidelines and service area.
Pest control & field service
Every call answered. Every route full.
SMB Virtual Staffing provides dedicated virtual teams for pest control and field service companies. Your team answers calls and messages, books and confirms service visits, keeps your CRM current and follows up on renewals, so the customer who calls gets booked before they call your competitor.
What we handle
What can a pest control team take off your plate?
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Booking & rebooking
New inspections, recurring treatments, callbacks and reschedules booked straight into your field-service software.
03
Confirmations & reminders
Next-day confirmations and reminders that cut missed visits and keep your technicians’ routes full.
04
CRM & records upkeep
Customer notes, service history, agreements and contact details updated so your office starts the day with clean data.
05
Renewals & follow-up
Follow-up on open estimates, lapsed service plans and seasonal renewals, so revenue doesn’t slip through the cracks.
06
Reviews & social replies
Review requests after service, plus timely replies to comments and messages on your pages.
Why it works
Built for businesses where every call counts
Homeowners call when they see the problem, and they call the next company if nobody answers. A dedicated team means those calls turn into booked jobs instead of voicemails.
- Trained on your services, service area and booking rules
- Works inside your field-service software and phone system
- A short daily report of everything handled
- Automated check-ins and reports built into every shift
The same dedicated team every shift
People who learn your business and is trained on your systems, not whoever is next in the queue.
A direct line to your team
Message your team directly. No ticket queue, no switchboard, no starting over.
A team lead checking in every hour
Every team member has a team lead checking in with them every hour of every shift.
Close-knit and family-run
A close-knit Filipino team, managed on-site in the Philippines, where people stay and grow.
Questions
Common questions
What can a virtual team do for a pest control company?
A dedicated virtual team answers calls and messages, books and reschedules service visits, sends confirmations, updates your CRM and follows up on estimates and renewals during your business day, with a short daily report of everything handled.
Will the team work in our field-service software?
Yes. Your team is trained on the scheduling, CRM and phone tools you already use, with documented steps and recorded training, so nothing about your customer experience changes except the response time.
Do we get the same people every shift?
Yes. You get the same dedicated team every shift, with a direct line to them and a team lead checking in with them every hour.
Can you cover peak season?
Yes. Every client starts with a team of two, and many field service companies add team members for spring and summer demand.
Turn every call into a booked job.
Tell us how your calls and bookings work today. We’ll show you what a dedicated virtual team could look like for your business.