01
Customer service & inbox coverage
Inbox, chat, text and message coverage throughout your business day, so customers get answers instead of voicemail.
Who we serve
More people for your business, without the full-time payroll
SMB Virtual Staffing helps U.S. small and mid-sized businesses that need more people but can’t yet afford to add full-time domestic employees. We combine your in-house team, AI and a dedicated virtual team working U.S. Eastern hours, so you can scale and optimize without the overhead. We specialize in bariatric and healthcare clinics, pest control and field service companies, and trucking and logistics teams.
01
Bariatric & healthcare clinics
Insurance verification, pre-certification calls, scheduling, patient follow-up and records, handled by team members who know payer requirements.
Learn more →02
Pest control & field service
Calls and messages answered, service visits booked and rebooked, and your CRM kept clean for your techs.
Learn more →03
Trucking & logistics
Dispatch support, driver and broker check-calls, load updates and the paperwork that keeps freight moving.
Learn more →04
Other growing SMBs
Customer service, scheduling, data entry, reporting and social media for owner-led businesses that need dependable coverage.
Learn more →What our teams do
Work that keeps your business moving
02
Appointment scheduling
Booking, confirmations, reminders and rebooking, done inside your calendar or field-service software.
03
Data entry & records
CRM updates, records management and clean data your team can trust when they start their day.
04
Workflow management & daily reporting
Tasks tracked to done, with a short daily report so you know exactly what got done.
05
Social media support
Scheduled posting and timely comment replies that keep your pages active and your customers heard.
06
Dispatch support
Check-calls, load and job updates, and handoffs between drivers, techs, brokers and your office.
The SMB difference
Why do owners choose a dedicated team over a call center?
The same dedicated team every shift
People who learn your business and is trained on your systems, not whoever is next in the queue.
A direct line to your team
Message your team directly. No ticket queue, no switchboard, no starting over.
A team lead checking in every hour
Every team member has a team lead checking in with them every hour of every shift.
Close-knit and family-run
A close-knit Filipino team, managed on-site in the Philippines, where people stay and grow.
Let’s give your team its time back.
Tell us what’s filling your team’s day. We’ll walk through one workflow with you and show you what a dedicated team could take on, and how we keep the quality high.