Questions, answered.
Straight answers about who we are, how we work, and how our teams support your operations, your software and your AI.
What is SMB Virtual Staffing?
SMB Virtual Staffing LLC is a U.S. consulting and managed operations support company based in Atlanta, Georgia. It builds, trains and leads dedicated teams, managed on-site in the Philippines, that handle back-office work, healthcare practice operations, software customer support and human-in-the-loop AI oversight for U.S. small businesses.
Who founded SMB Virtual Staffing?
SMB Virtual Staffing was founded by Corbin Cook. It is a sister company of SMB Strategy Consultants, which builds AI-powered business software.
Where is the team located?
Leadership and client strategy are based in Atlanta, Georgia. The dedicated team is managed on-site in the Philippines.
What tasks should a small business outsource first?
Start with repeatable work that has clear steps and takes your staff away from customers: insurance verification, follow-up calls to new web leads, appointment and patient reminder calls, referral and fax management, data entry and recurring reports. We review one real workflow with you before recommending what to hand off.
How big is a team to start?
Every client starts with a dedicated team of at least two people, trained on your systems and led on-site by a team lead. Two people means your work keeps moving through sick days and time off, and each team member has someone who knows your business as well as they do. Teams grow from there.
How do you keep the quality high?
Every role gets a written SOP and quality standard before work starts. All training is recorded. The team is led on-site every day, and our U.S. team reviews the work on a set schedule, tracks results and reports to you in plain English.
How long does it take to get started?
It depends on the role and how much of the process is already written down. We start with a workflow review, then document the process, train the team and go live with close review. We’ll give you a timeline after the first conversation.
What engagement levels do you offer?
Three: Managed Support (a defined set of tasks), Managed Team (a dedicated team with a customer success manager and regular reviews), and Fully Embedded (a team built into your tools, workflows and planning, including software support and AI oversight).
Is SMB Virtual Staffing HIPAA compliant?
Yes. Our healthcare teams are trained on HIPAA and on your practice’s privacy policies, and we sign a Business Associate Agreement (BAA) with every healthcare practice before any patient information is shared. Team members work inside your EHR and practice systems, with access you control.
What does outsourced software customer support include?
Onboarding and account setup, help desk tickets and chat, screen-share how-to calls, reproducing and documenting bugs for your engineers, knowledge base updates, and proactive check-ins and renewal calls.
Do your specialists use our help desk and tools?
Yes. They work inside your existing help desk, chat, CRM and phone system, and follow your escalation rules.
What is human-in-the-loop AI?
Human-in-the-loop AI is an approach where trained people stay involved at the points where judgment matters. AI handles the repeat work, while people set its rules, test and review its output, handle exceptions, and step in when the AI is unsure or the stakes are high.
What is an AI account specialist?
An AI account specialist is a trained team member who works alongside a company’s AI tools. They test outputs before launch, review samples for accuracy and tone, handle flagged cases, answer the team’s questions and report what needs to change.
Can you oversee AI that another company built?
Yes. Our AI account specialists can work alongside any AI implementation, whether it was built by SMB Strategy Consultants, another vendor or your own team.
Let’s give your team its time back.
Tell us what’s filling your team’s day. We’ll walk through one workflow with you and show you what a dedicated team could take on, and how we keep the quality high.