01
Written before work starts
Every role has a written SOP and quality standard before anyone begins.
How we work
One partner. One team. Clear results.
SMB Virtual Staffing is a U.S. consulting firm, based in Atlanta, that helps small businesses grow through structured delegation, leadership training and managed operations support. We design the role, train the team, lead the work through our dedicated team in the Philippines, and stay accountable for the results as your strategic advisor.
You
Your business
- Goals, standards and priorities
- Access to your tools
- Feedback on the work
SMB Virtual Staffing · U.S.
Strategy, training & oversight
- Workflow review and role design
- SOP library and recorded training
- Quality checks, scorecards and reporting
- Leadership coaching for your managers
- Process improvement
- Your strategic advisor and point of contact
Your dedicated team · Philippines
Day-to-day delivery
- Hand-selected, trained teammates
- On-site leadership every day
- Ongoing skills and AI training
- Career growth that keeps great people
What you can count on
The standards behind every engagement
Whatever the size of the team, these never change.
02
Recorded training
Training is recorded, so your know-how stays with your business.
03
Checked, not assumed
We review the work on a set schedule and fix problems while they’re small.
04
Plain-English reporting
Regular updates on what got done, what we found and what we’re improving.
The engagement
How does an engagement work?
Review the workflow
We walk through one real example from start to finish with your manager, and find what to hand off, what to automate and what to stop doing.
Design the role
We write the role, the SOPs and the quality standard before anyone starts.
Train and launch
Training is documented and recorded, and the team starts with close review.
Manage and measure
Quality checks, scorecards and regular reviews with you, so problems get fixed early.
Improve
As the team settles in, we look for the next workflow to improve, including where AI can help with people keeping it on track.
Engagement levels
Which engagement level is right for you?
Every level starts with a dedicated team of at least two people and includes strategy, training and oversight. The difference is how much we take on.
Managed Support
A defined set of tasks, done to a documented standard.
- Workflow review and SOPs
- A dedicated, supervised team of two or more
- Monthly quality report
Best for: a defined workflow to hand off, such as insurance verification or lead follow-up.
Managed Team
A dedicated team with a customer success manager and regular reviews.
- Everything in Managed Support
- Dedicated customer success manager
- Scorecards and monthly reviews
- Leadership coaching for your managers
Best for: several roles or a department’s worth of recurring work.
Fully Embedded
A team built into your tools, workflows and planning.
- Everything in Managed Team
- Ongoing process improvement
- Software support and AI oversight
- Quarterly planning with leadership
Best for: growing businesses that want operations, software and AI support from one partner.
Let’s give your team its time back.
Tell us what’s filling your team’s day. We’ll walk through one workflow with you and show you what a dedicated team could take on, and how we keep the quality high.