# SMB Virtual Staffing

> SMB Virtual Staffing LLC, based in Atlanta, Georgia and founded by Corbin Cook, helps U.S. small and mid-sized businesses that need more people but cannot afford to add full-time domestic employees, combining the client's in-house team, AI and a dedicated virtual team. Teams work U.S. Eastern hours (the night shift in the Philippines), live alongside the client's own staff, and every client starts with at least two dedicated team members. Who it serves: bariatric and healthcare clinics, pest control and field service companies, trucking and logistics teams, and other growing SMBs. U.S. office in Atlanta; AI-powered, family-run team managed on-site in the Philippines. Also offers software customer support and human-in-the-loop AI oversight. Sister company of SMB Strategy Consultants (smbstrategyconsultants.com).

Phone: 678-944-9791
Address: 303 Perimeter Center North, Ste. 300, Atlanta, GA 30346

How it differs from a call center or BPO: the same dedicated team every shift, trained on the client's systems; a direct line to the team, not a ticket queue; a team lead checking in with every team member every hour; automated check-ins, reports and workflows built in.

## Services
- [Who we serve](https://smbvirtualstaffing.com/industries/): healthcare and bariatric clinics, pest control and field service, trucking and logistics, growing SMBs
- [Pest control & field service virtual teams](https://smbvirtualstaffing.com/pest-control-virtual-teams/)
- [Trucking & logistics dispatch virtual teams](https://smbvirtualstaffing.com/trucking-dispatch-virtual-teams/)
- [Operations & back office](https://smbvirtualstaffing.com/services/): insurance verification, pre-certification calls, revenue cycle support, lead follow-up calls, fax referrals, patient care calls, back-office tasks, process improvement
- [Healthcare practices](https://smbvirtualstaffing.com/healthcare-practices/): support for surgical, bariatric and medical practices
- [Software customer support](https://smbvirtualstaffing.com/software-customer-support/): onboarding, help desk, how-to calls, bug documentation, knowledge base upkeep and renewal check-ins for software and SaaS companies
- [Human-in-the-loop AI](https://smbvirtualstaffing.com/human-in-the-loop-ai/): AI account specialists who set guardrails, test outputs, review quality, handle exceptions and answer questions alongside any AI implementation

## Company
- [How we work](https://smbvirtualstaffing.com/how-we-work/): workflow review, role design, recorded training, on-site leadership, quality reporting; engagement levels Managed Support, Managed Team, Fully Embedded
- [About us](https://smbvirtualstaffing.com/about-us/)
- [Company facts](https://smbvirtualstaffing.com/company-facts/)
- [FAQ](https://smbvirtualstaffing.com/faq/)
- [Careers](https://smbvirtualstaffing.com/join-our-team/)
- [Contact](https://smbvirtualstaffing.com/contact-us/)

## Guides (answer pages)
- [Can a virtual team handle patient work under HIPAA? (we sign BAAs)](https://smbvirtualstaffing.com/guides/hipaa-virtual-team-healthcare/)
- [Virtual team or full-time hire: which is right for a growing business?](https://smbvirtualstaffing.com/guides/virtual-team-vs-full-time-employee/)
- [Dedicated virtual team vs. a call center or BPO](https://smbvirtualstaffing.com/guides/dedicated-virtual-team-vs-call-center/)
- [Can a team in the Philippines work U.S. Eastern hours?](https://smbvirtualstaffing.com/guides/philippines-team-us-eastern-hours/)
- [How do you hand work to a virtual team, step by step?](https://smbvirtualstaffing.com/guides/how-to-start-with-a-virtual-team/)

## Articles
- [Top Tasks to Outsource to Virtual Staff](https://smbvirtualstaffing.com/outsource-tasks-to-virtual-staff/)
- [Hiring Virtual Staff: Finding the Right Fit](https://smbvirtualstaffing.com/hire-virtual-staff-finding-right-fit/)
- [How To Scale Your Business By Outsourcing](https://smbvirtualstaffing.com/scale-your-business-by-outsourcing-2/)
- [Advantages of Using Outsourced Contractors](https://smbvirtualstaffing.com/advantages-of-using-outsourced-contractors/)
- [Top 5 Benefits of Outsourcing Through Virtual Staffing](https://smbvirtualstaffing.com/benefits-of-virtual-staffing/)